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If you are looking to contact us, please Click Here for all ways to reach an Infinity Rugs professional.
If you are not happy for any reason your rug purchase, you may return the item(s) within 30 days of receiving your order for a full refund of merchandise cost as long as the rug is in fully resalable condition (no stains, no damage, no abuse). The customer is responsible of shipping cost back to the warehouse. We will charge you NO restocking fees.
If another item was bundled with your purchase (for example, a rug pad), you must return this bundled item with prepaid shipping as well. If bundled item is not returned, the client will be refunded less the sale price of the bundled item.
Damages: Luckily damages are very rare since rugs have no moving parts and are tightly rolled and wrapped when shipped. However in rare cases damage may occur. If your rug is damaged please contact us immediately. We will make it right and gladly pick up the rug and replace with a new one as soon as possible. If, however, you decide you do not wish to receive a replacement, the standard return policy applies.
If you need to return your rug please follow these steps:
- Fill out our contact us form with your order number and reason for return. We will e-mail you a return authorization number and address to ship the rug.
- Wrap rugs in secure packaging. (Please do not affix tape directly onto rug)
- Ship back to address fully insured with tracking number(s). Be sure R/A number is visible on label.
Once the rug has been received by warehouse staff, we will credit the card that was used for the rugs purchase.
IMPORTANT: Returns must be made within 14 days of Return Authorization date .
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